Frequently Asked Questions

What is included in a gift box?

Each gift box is uniquely curated and may include a combination of items such as soy candles, handmade natural soap, lotion, lip balm, a personalized tumbler, cozy socks, matches, and more. The exact contents vary by box — check each product listing for full details.

Can I personalize my gift box?

Yes! All of our boxes offer personalization options such as custom names on tumbler or messages on back of the card. Look for the personalization field on the product page and fill in your details at checkout.

Do you offer gift wrapping?

Every Hillside Roots Co. box arrives beautifully packaged and ready to gift — no additional wrapping needed!

How long does shipping take?

Processing time is typically 1-2 business days. Once shipped, delivery times vary -based on your location and the shipping method selected at checkout. You will receive a tracking number once your order ships.

Do you ship nationwide?

Yes, we ship across the United States.

Can I send a gift directly to the recipient?

Absolutely! Simply enter the recipient's address as the shipping address at checkout. You can also add a personalized message to be included in the box.

What if my order arrives damaged?

We take great care in packaging every order. If your box arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and we will make it right.